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Terms of Use & Service

This web site (the “Site”) is published and maintained by Panoramic Universal Private Limited (“Panoramic Universal”), a company incorporated and existing in accordance with the laws of the Republic of India. When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions set forth below. When you access any sub–site (whether belonging to an ‘associate’ of Panoramic Universal or otherwise) through this site, then such sub–site may have its own terms and conditions of use which is specific to such sub–site. Sub–sites may contain such additional terms and conditions of use as may be set out in such sub–site.

These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between Panoramic Universal and you with respect to your use of this Site.

Site and Its Contents

This Site is only for your personal use. You shall not distribute exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.

As long as you comply with the terms of these Terms and Conditions of Use, Panoramic Universal grants you a non–exclusive, non–transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way.

Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions. Answers to such questions may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.

Ownership

All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the “Content”), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content.

There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by Panoramic Universal or otherwise. By displaying them on this Site, Panoramic Universal is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

You may download such copy/copies of the Content to be used only by you for your personal use at home unless the sub–site you are accessing states that you may not. If you download any Content from this Site, you shall not remove any copyright or trademark notices or other notices that go with it.

Other's rights

If this Site contains bulletin boards, chat rooms, access to mailing lists or other message or communication facilities, you agree to use the same only to send and receive messages and materials that are proper and related thereto. By way of example and not as a limitation, you agree that when using the Site or any facility available here from, you shall not do any of the following:

  1. Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others
  2. Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information
  3. Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents there for as may be required by law
  4. Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another’s computer
  5. Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded
  6. Falsify the origin or source of software or other material contained in a file that is uploaded
  7. Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a Forum that the User knows, or reasonably should know, cannot be legally distributed in such manner.

User’s Material

You are prohibited from posting or transmitting any defamatory, libellous, obscene, pornographic, profane, threatening or unlawful material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law.

Panoramic Universal assumes no liability or responsibility arising from the contents of any communications containing any defamatory, erroneous, inaccurate, libellous, obscene or profane material. Panoramic Universal may change, edit, or remove any user material or conversations that are illegal, indecent, obscene or offensive, or that violates Panoramic Universal’s policies in any way.

Panoramic Universal will fully cooperate with any law enforcement authorities or court order requesting or directing Panoramic Universal to disclose the identity of anyone posting such materials.

Panoramic Universal Rights

If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by Panoramic Universal, as non–confidential.

You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Panoramic Universal uses such material.

Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by Panoramic Universal anywhere in the world, in any medium, forever.

Transmitted Material

Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (send in code). Sending a message to Panoramic Universal does not cause Panoramic Universal to have any special responsibility to you.

The copyright in the contents of this website belong to Panoramic Universal. Accordingly Panoramic Universal reserves all rights. Copying of part or all the contents of this website without permission of Panoramic Universal is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the paid services provided.

Disclaimer

The material in this Site could include technical inaccuracies or typographical errors. Panoramic Universal may make changes or improvements at any time.

The materials on this site are provided on an “As Is” basis, without warranties of any kind either expressed or implied. Information, software, products, and services contained on this website, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by Panoramic Universal, Panoramic Universal Affiliates and their respective suppliers. To the fullest extent permissible pursuant to applicable law, Panoramic Universal disclaims all warranties of merchantability, relating to the information and description of the hotel , air or any other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Panoramic Universal may make improvements and/or changes on this website at any time.

Panoramic Universal does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavour to ensure your fullest satisfaction.

Panoramic Universal does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators.

You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. Panoramic Universal does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.

You also acknowledge that through this Site, Panoramic Universal merely provides intermediary services in order to facilitate highest quality services to you. Panoramic Universal is not the last–mile service provider to you and therefore, Panoramic Universal shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site. Panoramic Universal, Panoramic Universal Affiliates, and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, satisfactory quality, and fitness for a particular purpose, title, and non–infringement.

Panoramic Universal will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site. In no event shall Panoramic Universal, Panoramic Universal Affiliates ,and their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if the Panoramic Universal group companies, the Panoramic Universal Affiliates and their respective suppliers have been advised of the possibility of such damages.

You agree to defend and indemnify Panoramic Universal, Panoramic Universal Affiliates, and their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

(a) your breach of this Agreement or the documents referenced herein; or

(b) your violation of any law or the rights of a third party

Notwithstanding anything else to the contrary contained elsewhere herein or otherwise at law, Panoramic Universal shall not be liable at any time for any losses, damages caused, and shall not be liable to make any payment on any account whatsoever.

Availability

The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location.

Terms and Conditions of Use

Panoramic Universal may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.

Panoramic Universal may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.

Panoramic Universal reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Panoramic Universal’s systems as well as its client’s interests are and remain, well–protected.

Towards this end, Panoramic Universal may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.

If Panoramic Universal, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then Panoramic Universal may cancel the said orders at any time before the scheduled time or to any ticket booked through Panoramic Universal.

General Provisions

Panoramic Universal reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. Panoramic Universal shall have no obligation to take the needs of any User into consideration in connection therewith.

Panoramic Universal reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice.

You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. No waiver by Panoramic Universal of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.

These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Mumbai, Maharashtra, India.

Online booking policy

Booking can be made by registered user through the Internet. Registered User will be given username and password after filling an E-form on the Internet by giving his personal details.

Tickets can be booked throughout 24 hrs in a day. Payments for tickets booked will have to be made through payment gateway (Credit card / Debit card/Online Banking).

For booking the ticket, you will have to login to website and proceed through the link provided for Online Booking. You will select the tickets in a service of your choice based on the availability.

During the booking process, you will have to Provide, proof of Identity for confirming your identity. You can select from any of the Photo Identity Cards i.e. Passport, Driving Licence, PAN Card.

Before confirming the booking, you will have to provide payment details like 'Credit Card/Debit card/Online Banking' for accepting payment by the Payment gateway. The booking will be confirmed after the financial gateway approves the transaction.

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same form your booking history or with the Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Panoramic Universal will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Refunds exchange and Cancellation Policy

Before purchasing tickets, carefully review your booking details. Panoramic Universal prohibits exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. Once tickets have been bought online, they are considered sold and cannot be cancelled, refunded or exchanged.

Some Orders will be processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Panoramic Universal customer service will attempt to contact you, using the information provided at the time of purchase. If Panoramic Universal is unable to reach you after its initial attempt, Panoramic Universal may cancel your order and may sell your tickets to another customer.

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Panoramic Universal will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site.

In no event shall Panoramic Universal be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from:

  1. the use or the inability to use the services;
  2. the cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the services;
  3. unauthorized access to or alteration of the user's transmissions or data;
  4. any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website. Neither shall Panoramic Universal be responsible for the delay or inability to use the website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Panoramic Universal shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Panoramic Universal's control. the user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from
    1. breach of contract,
    2. breach of warranty,
    3. negligence, or
    4. any other cause of action,
    to the extent such exclusion and limitations are not prohibited by applicable law. the maximum liability on part of Panoramic Universal arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any consequential loss, damage or additional expense whatsoever.

Delivery

Panoramic Universal offers multiple delivery options. Currently the following delivery options are available:

Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket.

In case you experience any problems please call our helpdesk: 9373557772 / 9689918467

Panoramic Universal may not send any physical tickets for online booking.

In all the cases you will need to produce the credit/debit card used to purchase the tickets for picking up the tickets at the venue. It is a compulsion to produce the identity proof which was mentioned by the user while doing online booking to validate the authenticity of the user. Any discrepancies or mismatch will be treated as unauthenticated user and hence entry or ticket delivery will be restricted. Please note that signature on the card must match the signature used for authorization.